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Support Ticket Operations

Used to manage Support Tickets created by users or customers for issues like After-Sales Support, Return Requests, or Technical Service.

The x-avci-client identity header is mandatory for all requests. Additionally, a login with the Authorization header is required to know on whose behalf the operation is performed.

1. Create New Support Ticket​

Creates a new support ticket under the category and subject chosen by the user.

  • Endpoint: POST /ticket
  • Auth Requirement: x-avci-client and Authorization: Bearer <token>

Example JSON Body:

{
  "subject": "My Package Didn't Arrive",
  "category": "Shipping and Delivery",
  "priority": "HIGH",
  "message": "My order shows as in transit for 5 days."
}

2. List User's Tickets​

Lists all support tickets opened by the logged-in user in the past, along with their statuses (Open, Answered, Closed).

  • Endpoint: GET /ticket/customer
  • Auth Requirement: x-avci-client and Authorization: Bearer <token>

3. Ticket Details​

Fetches the status and main details of a specific ticket given its ID.

  • Endpoint: GET /ticket/:id
  • Auth Requirement: x-avci-client and Authorization: Bearer <token>

4. Send / Read Ticket Messages​

Used to read the conversations within the support ticket and send a new reply.

  • Send Message: POST /ticket/message (Body: { "ticketId": "...", "content": "..." })
  • List Messages: GET /ticket/message/ticket/:ticketId
  • Update/Delete Message: PUT /ticket/message/:id and DELETE /ticket/message/:id
  • Auth Requirement: x-avci-client and Authorization: Bearer <token>

5. Ticket Feedback​

Used to submit the customer's rating/survey (Feedback) data, such as "Were you satisfied with this response?", after the support ticket is closed.

  • Send Feedback: POST /ticket/feedback
  • Read Existing Feedback: GET /ticket/feedback/ticket/:ticketId