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Questions (Q&A)

The Q&A module allows you to manage questions users ask about products, merchants, or events. While all questions are usually listed under Communication in the main menu, only the questions belonging to a specific Product or Merchant are listed in their respective detail views.

Question List and Filtering​

For each question in the list, you can find the following information:

  • User: The name and avatar of the person asking the question. A blue dot appears next to new (unanswered) questions.
  • Content: The text of the question.
  • Category: The type of question (General, Shipping, Payment, Product Info, Warranty, Return, Technical, Pricing, Availability, Other, etc.)
  • Status: Pending, Answered, Closed, Hidden, Deleted.
  • Answered: Indicates whether the question has received a response (Answered / Unanswered).

Answering and Managing Questions​

1. Question Details and Answering​

When you click the "View" button or the row from the list, the detail panel of the question opens.

  • The top of the panel contains information about the user who asked the question, the question's category, and its current status.
  • If the question hasn't been answered yet, a text area appears at the bottom. You can type your response here and inform the user by clicking the Send Answer button.
  • Answers provided by an administrator or an authorized merchant automatically display an Official badge next to them.

2. Bulk Actions​

By selecting multiple questions from the list (using checkboxes), you can perform the following bulk actions:

  • Delete: Removes the selected questions from the system.
  • Moderate: Updates the approval status of the questions and publishes them.
  • Update Status: Changes the status of selected questions in bulk (e.g., to "Closed", "Hidden").

Tip: When you delete a question, an "Undo" button briefly appears in the bottom right corner. You can restore accidentally deleted questions within this short timeframe.