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Mail Tool (Transactional Emails)

Menu Path: Tools > Mail

The Mail Tool is the engine responsible for dispatching automated, transactional emails to your users (e.g., Order Confirmations, Password Resets).

Note: The technical SMTP credentials (how the emails actually leave your server) are configured in Workspace Settings > Communication Settings. This module focuses on the content and logs of those emails.

Reviewing Email Logs​

It is inevitable that a customer will call support saying, "I never got my order confirmation." This module is where you investigate.

  1. Navigate to the Mail Tool's Logs tab.
  2. Search by the customer's email address.
  3. Delivery Status: Check the status column.
    • Sent/Delivered: The email successfully reached their inbox. (Tell them to check their spam folder).
    • Bounced: Their inbox is full, or they made a typo in their email address during checkout (e.g., @gamil.com).
    • Failed: There is a configuration issue with your SMTP server.

Sending Manual Emails​

While mostly automated, administrators can use this tool to compose and send a manual email to a specific user directly from the CMS, using your official corporate template.