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SMS Tool

Menu Path: Tools > SMS

The SMS Tool functions very similarly to the Mail Tool, but is strictly for text messages. Because SMS has a near 98% open rate, it is highly effective for critical, time-sensitive updates.

Best Practices for SMS​

  • Keep it Short: SMS messages are billed per segment (usually 160 characters). If you write a long message, you will be billed for 2 or 3 SMS messages per customer.
  • Urgency: Use SMS for One-Time Passwords (OTP), delivery today alerts, or extremely limited flash sales. Do not use SMS for long newsletters.

Monitoring SMS Delivery​

Just like emails, you can check the Logs tab.

  • If an SMS fails, it is usually because the customer entered a landline number or an invalid country code during checkout.
  • You can manually resend an SMS or compose a custom message to a specific phone number directly from this interface.