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SMS Settings

Menu Path: Workspace > Settings > Communication > SMS

Permission Requirements

To configure SMS settings, you must have the Workspace:Settings:Manage permission.

The SMS Settings page allows you to configure your SMS provider and map message templates for critical alerts, marketing, or Two-Factor Authentication (2FA) codes.

Key Features & Configuration​

1. Service Provider​

  • Select Provider: Choose your active SMS gateway provider (e.g., Verimor).
  • Prerequisite: Just like email, the SMS provider must first be integrated and authenticated via the Integrations module before it can be selected here.

2. Message Templates​

To standardize outgoing messages, you link system events to specific template IDs provided by your SMS gateway:

  • Merchant Templates: Automated texts sent to sellers (e.g., new order alerts, payout notifications).
  • User Templates: Automated texts sent to end-users (e.g., phone verification codes, delivery updates).

[!TIP] Cost Control: SMS messaging carries a per-message cost. Only assign templates to critical alerts (like OTPs or shipping dispatches) to manage your operational expenses effectively.

Common Issues​

  • Issue: Phone verification codes are not being delivered.
  • Solution: First, verify that the SMS Service Provider is selected. Second, ensure that the exact Template ID for the OTP/Verification message is correctly inputted under the "User Templates" section. Finally, check the Global Notification settings to ensure the SMS channel is active.