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SMS

Menu Path: Tools > SMS

The SMS module is an essential utility for both transactional communications and marketing. Due to the high open-rates of text messages, SMS is the preferred method for urgent notifications (like OTP verification or delivery updates).

Configuring the SMS Gateway​

Before you can send any messages, you must link the CMS to your external SMS Provider (e.g., Twilio, Netgsm, Mutlucell).

  1. Navigate to Tools > SMS and open the Settings tab.
  2. Enter your Provider Name.
  3. Input the API Key and Secret Key provided by your telecommunications company.
  4. Set the Sender ID (Header). This is the alphanumeric name (up to 11 characters, e.g., "AVCI_CMS") that appears on the user's phone instead of a standard phone number. Note: In many regions, this Sender ID must be officially registered and approved by the government.

Sending a Mass SMS Campaign​

Similar to the Newsletter module, you can broadcast marketing texts:

  1. Click "New SMS Campaign".
  2. Select Audience: Filter by specific User Groups, active customers, or paste a list of raw phone numbers.
  3. Message Body: Type your message. Keep it concise. A standard SMS is 160 characters; exceeding this will cost you 2 or more SMS credits per user.
  4. Schedule: Send immediately or pick a future date.

Managing SMS Templates​

For automated system alerts (like "Your order #123 is shipped"), you can create predefined templates.

  • Go to the Templates tab.
  • You can use dynamic variables in your templates, such as {{USER_NAME}} or {{TRACKING_LINK}}. The CMS will automatically swap these variables with real data before sending.