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Recommendation Settings

Menu Path: Workspace > Settings > Sale Settings > Recommendation

Permission and Plan Requirements

To use this feature, you must have the Workspace:Settings:View permission and the ECOMMERCE, MARKETPLACE plan.

Recommendation Settings manage the logic and display of product suggestions across your platform, helping to drive upselling and cross-selling through automated algorithms.

Key Features & Configuration​

1. Recommendation Modules​

Enable or disable specific types of product suggestions:

  • Cross-Sell (allowCrossSell): Suggests complementary items (e.g., suggesting a phone case when viewing a phone).
  • Up-Sell (allowUpSell): Suggests premium or higher-tier alternatives to the currently viewed item.
  • Related Products (allowRelatedProducts): Displays items from the same category or brand.
  • Recently Viewed (allowRecentlyViewed): Shows the user a personalized history of items they've interacted with.

2. Display Limits & Algorithms​

  • Maximum Recommendations (maxRecommendations): Limits the number of items displayed in a single recommendation carousel or block (e.g., max 10 items) to prevent UI clutter.
  • Algorithm Preference (algorithm): Determines the underlying logic used to fetch related items, such as Category-based matching or Tag-based semantic matching.

[!TIP] Effectively utilizing the Cross-Sell and Up-Sell modules has a direct impact on increasing the Average Order Value (AOV). Ensure your product catalog has accurate tags and categories to fuel the recommendation algorithms properly.

Common Issues​

  • Issue: The Related Products section is empty for certain items.
  • Solution: The item might not share a category or any tags with other active products in the catalog. Check the selected Algorithm Preference and verify the product's metadata.