Contact Forms Inbox
Menu Path: Communication > Contact Forms
The Contact Forms module acts as a simplified inbox for all messages submitted through the standard "Contact Us" page on your website's frontend.
Managing the Inbox
Instead of having website inquiries sent blindly to a corporate email address where they might get lost in spam, AVCI CMS stores them securely in the database.
1. Reading Messages
- The list view shows the sender's name, email, subject line, and the date submitted.
- Click a row to read the full body of the message.
2. Taking Action
- Reply: You can reply directly to the customer's email address from your mail client by clicking their email link.
- Mark as Read / Resolved: Once an inquiry has been handled (e.g., a sales question was answered), change its status to "Resolved" or "Archived" to keep your inbox clean and focus on pending issues.
Spam Prevention: If you are receiving a high volume of automated spam through the Contact Form, consider enabling Google reCAPTCHA in the
Workspace Settings > Advanced Settingsmodule.