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Contact Forms Inbox

Menu Path: Communication > Contact Forms

The Contact Forms module acts as a simplified inbox for all messages submitted through the standard "Contact Us" page on your website's frontend.

Managing the Inbox​

Instead of having website inquiries sent blindly to a corporate email address where they might get lost in spam, AVCI CMS stores them securely in the database.

1. Reading Messages​

  • The list view shows the sender's name, email, subject line, and the date submitted.
  • Click a row to read the full body of the message.

2. Taking Action​

  • Reply: You can reply directly to the customer's email address from your mail client by clicking their email link.
  • Mark as Read / Resolved: Once an inquiry has been handled (e.g., a sales question was answered), change its status to "Resolved" or "Archived" to keep your inbox clean and focus on pending issues.

Spam Prevention: If you are receiving a high volume of automated spam through the Contact Form, consider enabling Google reCAPTCHA in the Workspace Settings > Advanced Settings module.