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Comments

Menu Path: Communication > Comments

The Comments module allows you to view, moderate, and reply to user-generated content across your platform. This includes product reviews, event feedback, and blog post comments.

Moderation Workflow​

To ensure high-quality content and filter out spam or inappropriate language, comments often require moderation before they are visible to the public.

  1. Go to Communication > Comments.
  2. New comments typically appear with a status of PENDING.
  3. Click on a comment to review it.

Review Actions​

  • Approve: The comment becomes visible on the frontend (e.g., on the Product's detail page).
  • Reject: The comment is hidden and permanently flagged. Use this for spam or terms-of-service violations.
  • Delete: Completely removes the record from the database.

Replying to Comments​

Engaging with your users builds trust. If a user leaves a negative review about a product, you can write an official reply directly from this module.

  • Your reply will appear nested under the user's original comment on the frontend, usually highlighted as an "Official Response".

Note for Marketplaces: If a comment is specifically about a Merchant's product, the respective Merchant can also log into their dashboard and reply to the comment. The Platform Admin retains the power to moderate both the user's comment and the Merchant's reply.