Skip to main content

Orders

Menu Path: Finance & Logistics > Orders

The Orders module is the central hub where you manage the lifecycle of a purchase. Whenever a user completes a checkout, an Order record is created.

This module adapts dynamically based on your business model (eCommerce vs. Marketplace) and your role (Admin vs. Merchant).

Viewing and Managing an Order​

  1. Go to Finance & Logistics > Orders.
  2. Click on any Order ID to open the detailed Order View.
  3. The detail page is highly segmented to handle the complexity of fulfillment:

1. Order Header & Approvals​

  • At the very top, you will see the overall Order ID and the current Status (e.g., WAITING, PREPARING, SHIPPED, DELIVERED).
  • If an order requires manual intervention before fulfillment begins, you will see an "Approve" button. Clicking this changes the status from WAITING to PREPARING.

2. Status Updates​

  • You can manually change the order status using the "Change Status" dialog.
  • Note: Statuses follow a strict hierarchy. You generally cannot revert an order from DELIVERED back to PREPARING. You must explicitly check the confirmation box to execute a status change, as this often triggers automated emails to the customer.

3. Sub-Orders (Marketplace Mode)​

  • If your platform operates as a Marketplace, a single customer order might contain items from multiple different Merchants.
  • The system automatically splits the main Order into Sub-Orders.
  • As an Admin, you will see a list of Sub-Orders. You can click into them to see how each individual Merchant is fulfilling their portion of the order.
  • Merchant View: If a Merchant logs in, they will only see the Sub-Order assigned to them, not the entire customer basket.

4. Items & Attendees​

  • Physical/Digital Goods: Displayed in a table showing the product name, variant (e.g., "Red, Size M"), quantity, and unit price.
  • Events & Tickets: If the order includes event tickets, an Attendees card will appear, listing the names and ticket details for the people registered for the event.

5. Fulfillment Management​

  • Shipment Manager: If physical goods are involved, this card allows you to generate tracking numbers, select the courier company, and print shipping labels.
  • Invoice Manager: Generates and attaches the official PDF invoice (E-Fatura) for the order.

6. Financial Summary & Health​

  • Financial Summary: A breakdown of the Subtotal, Tax (VAT), Shipping Costs, applied Discounts (Coupons/Campaigns), and the Final Total paid.
  • Health Card: An automated diagnostic tool. It flags issues like "Payment mismatch", "Missing shipping address", or "Refund requested", helping you quickly identify orders that need urgent attention.
  • Transactions: Links to the exact financial ledger movements (commissions, merchant payouts) associated with this order.

7. Agreements​

  • Links to the exact versions of the Distance Selling Contract and Preliminary Information Form the user accepted at the exact moment of checkout.