Skip to main content

Contact Forms

Menu Path: Relations > Contact Forms

The Contact Forms module acts as a simple inbox for all inquiries submitted by users or guests through your frontend website (usually via the "Contact Us" page).

Reviewing Submissions​

  1. Navigate to Relations > Contact Forms.
  2. You will see a list of incoming messages. New messages are marked with an UNREAD status.
  3. Click on a specific submission to open the details.

Message Details​

  • Sender Info: The Name, Email, and Phone Number provided by the sender.
  • Subject & Message: The core content of the inquiry.
  • Metadata: Information about when the message was sent and the IP address (useful for spam prevention).

Managing the Inbox​

Unlike a full email client, this module is primarily for tracking and internal delegation.

  • Status Updates: After reading a message, you should manually update its status to READ or REPLIED.
  • Taking Action: If the inquiry requires an email response, your customer support agent will typically copy the sender's email address and reply from your official corporate email system (e.g., Zendesk, Google Workspace). They then return to this module to mark the form as REPLIED.