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Users

Menu Path: Relations > Users

The Users module is your primary directory for all registered end-customers (B2C) or buyers. It provides a comprehensive 360-degree view of a user's interaction with your platform.

Viewing a User Profile​

  1. Go to Relations > Users.
  2. Click on a User ID or name to open their profile.

1. Basic Information​

  • Personal Details: First Name, Last Name, Email, and Phone Number.
  • Status: You can manually block a user by changing their status from ACTIVE to SUSPENDED if they violate terms of service.
  • Registration Date: When the user first signed up.

2. Security & Verification​

  • Email/Phone Verification: Check if the user has verified their contact details via OTP/Link.
  • Password Reset: As an Admin, you cannot see a user's password, but you can trigger a "Force Password Reset" email if the user is locked out.

3. Addresses​

  • A list of all saved Billing and Shipping addresses. You can edit these on behalf of the user if they request customer support for an address typo.

4. Activity & History​

The user profile is deeply integrated with the rest of the CMS. From their profile page, you can quickly jump to:

  • Order History: A list of all purchases they've made.
  • Support Tickets: Any active or closed customer service requests they've opened.
  • Reviews: Product or event reviews they've submitted.

Note on Creation: Generally, you do not manually create Users in the Admin Panel; users register themselves via your frontend website or mobile app. However, manual creation is available for B2B tele-sales operations.