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Edit Merchant & Compliance

Menu Path: Relations > Merchants > Edit

The Edit screen for a Merchant is where ongoing compliance, financial updates, and disciplinary actions take place.

Managing Existing Merchants​

Click the "Edit" button next to any merchant in the list.

1. Document Verification (KYB/KYC)​

Marketplaces have strict legal obligations to verify their sellers (Know Your Business).

  • Documents Tab: Review the PDFs and images the merchant uploaded (e.g., Trade Registry Gazette, ID Copy of the CEO).
  • Status Toggles: You can mark individual documents as "Verified" or "Rejected". If rejected, you can leave a note prompting the merchant to upload a clearer copy.

2. Financial Adjustments​

If the merchant changes their bank, they might need admin approval to update their IBAN to prevent fraud.

  • Navigate to the Financials tab to update banking details or adjust their custom commission rates.

3. Disciplinary Actions (Suspension)​

If a merchant violates the terms of service (e.g., selling counterfeit goods, failing to ship items):

  1. Go to the Settings or Status section of the edit screen.
  2. Change the status from Active to Suspended.
  3. Impact: The moment a merchant is suspended, all of their products are instantly hidden from the frontend catalog, preventing any new sales. They will still be able to log in to fulfill existing pending orders, but they cannot list new inventory.

To apply a financial fine for bad behavior, navigate to the Penalties module.